Terms and Conditions of Sale

1. Waiver of Client Terms

The client explicitly waives the application of its own standard terms and conditions, even if such terms were prepared or submitted after these Terms and Conditions of Sale. Any deviation from these terms shall be valid only if expressly agreed to in advance and in writing by Eastern HVAC Supply.

2. Payment Terms

Unless otherwise stated on the invoice or order, all invoices are payable in full prior to delivery. In the event of non-payment by the specified due date, Eastern HVAC Supply reserves the right to charge interest at a fixed rate of 10% per month on the outstanding balance. Eastern HVAC Supply also reserves the right to suspend any and all services without prior notice in the case of late or non-payment.

3. Debt Collection and Legal Costs

If a payment remains outstanding more than sixty (60) days after the due date, Eastern HVAC Supply reserves the right to engage a debt recovery agency. All associated legal and recovery costs shall be borne by the client.

4. Withholding Taxes

In jurisdictions where local legislation mandates withholding tax on invoice amounts, the client shall be solely responsible for remitting such taxes to the appropriate tax authority. Eastern HVAC Supply shall not be held liable for any such costs. The client remains obligated to pay the full invoiced amount to Eastern HVAC Supply, exclusive of any tax-related deductions or withholdings.

5. Performance and Limitation of Liability

Eastern HVAC Supply commits to making commercially reasonable efforts to provide services in accordance with agreed timelines. However, these obligations do not constitute a guarantee of results. Under no circumstances shall Eastern HVAC Supply be held liable to appear as a third party in any claim for damages brought against the client by any end user or consumer.

6. Claims and Complaints

To be considered valid, any claims must be submitted to Eastern HVAC Supply in writing via certified or registered mail to the company’s registered address within eight (8) calendar days of the delivery of goods or services.

7. Governing Law

All contractual relations shall be governed exclusively by the laws of the United States.

8. Return Policy

- Special Orders: Custom or special-order items made to specific dimensions (e.g., gravity vent sizes) are non-returnable and non-refundable.

- Standard Supplies: Returns are accepted within sixty (60) days of purchase for standard supplies, provided items are unused, in new condition, and in their original unopened packaging.

- Stocked Equipment: Returns of regularly stocked equipment are subject to a 50% restocking fee, contingent upon the items being unused and in new condition.

9. Warranties

All warranties are supported solely by the respective manufacturer's terms and conditions. Eastern HVAC Supply does not provide any additional or independent warranties beyond those offered by the manufacturer. Furthermore, all warranties shall be considered void if the equipment is not installed by a licensed professional contractor.

10. Shipping Liability

Eastern HVAC Supply is not responsible for any damage occurring during shipping once the equipment has left our facility.